Taylors Hill Victoria
“Where Every Inch Shines”
Aleks 0438 005 714
Welcome to Perfection Detailers! By accessing and using our services, you agree to be bound by the following terms and conditions. These terms apply to all customers, visitors, and users of our website and services.
Perfection Detailers offers professional vehicle detailing services, including but not limited to exterior washes, interior cleaning, ceramic coating, paint correction, and other related services. Detailed descriptions of our services are available on our website or upon request.
• Booking: To schedule a detailing service, customers must make a booking through our website, by phone, or in person.
• Payments: All payments for services are due at the time of service completion, unless otherwise agreed.
• Refunds and Cancellations: Customers must provide at least 72 hours notice for cancellations. Cancellations made less than 72 hours before the scheduled appointment may incur a cancellation fee. In the case of a refund request, we will review the matter on a case-by-case basis.
• Damages: While we take all precautions to provide high-quality service, Perfection Detailers is not liable for any pre-existing damages to the vehicle or damages that occur as a result of using non-professional products or methods.
• Customer’s Property: Customers agree that they are responsible for removing any personal items from the vehicle before the detailing service. Perfection Detailers is not responsible for any lost or stolen items.
• Vehicle Condition: Customers must ensure that their vehicles are in a suitable condition for the services being provided (e.g., free of excessive dirt, debris, or damage that may impede the service).
• Access to Vehicle: The customer must provide the necessary access to the vehicle, including keys and any instructions required for service.
• Health and Safety: Customers must inform Perfection Detailers of any health or safety concerns related to the vehicle or service area before the appointment.
• Perfection Detailers reserves the right to refuse service if the condition of the vehicle is deemed unsafe or unsuitable for detailing services.
• Certain services, such as paint correction, may not be available for all vehicle types or may incur additional charges.
• We value your privacy and are committed to protecting your personal information. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy, available on our website.
• We stand by the quality of our work. If you are not satisfied with the service, please contact us within [48 hours] of the completion of the service, and we will work with you to address any concerns.
Perfection Detailers reserves the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes through our website or by direct communication.
• Customers who wish to make a claim regarding a service, damage, or dissatisfaction must notify Perfection Detailers as soon as possible and no later than 48 hours after the service.
• Claims can be submitted via email, phone, or in person. Please include details of the service, the issue, and any supporting photos if applicable.
• Perfection Detailers will review all claims on a case-by-case basis and may offer remedies such as re-service, partial refund, or other solutions as deemed appropriate.
• Claims will not be accepted for pre-existing damage, normal wear and tear, or issues caused by improper maintenance after the service.
• Maximum Liability: If Perfection Detailers is found at fault, our maximum liability to the customer will not exceed $1,000 per claim.
These Terms and Conditions govern the purchase of products through our website. By placing an order through our website, you agree to the following Terms.
Perfection Detailers offers automotive detailing products, accessories, and related merchandise for sale through our website.
Perfection Detailers make every effort to display product descriptions, specifications, pricing, and images accurately. However, we do not guarantee that product descriptions, colours, images, or other content are completely accurate, current, or error-free.
Perfection Detailers reserves the right to:
• Modify or discontinue products without notice
• Limit quantities available for purchase
• Refuse or cancel orders at our discretion
When you place an order, you are making an offer to purchase the selected products.
Orders are not considered accepted until:
• Payment has been successfully processed, and
• You receive an order confirmation email from Perfection Detailers.
Perfection Detailers reserves the right to cancel any order due to:
• Pricing errors
• Product availability issues
• Suspected fraud
• Incorrect billing or shipping information
If your order is cancelled by Perfection Detailers after payment has been processed, a full refund will be issued.
• All prices are listed in [AUD $].
• Prices are subject to change without notice.
• Applicable taxes and shipping fees will be calculated at checkout.
Perfection Detailers accept payment methods listed on our website. By submitting payment information, you represent that you are authorized to use the chosen payment method.
Shipping times provided on our website are estimates only and are not guaranteed.
Perfection Detailers is not responsible for:
• Delays caused by shipping carriers
• Lost or stolen packages marked as delivered
• Incorrect shipping information provided by the customer
• Risk of loss transfers to you once the order has been handed to the shipping carrier.
Customers are responsible for providing accurate shipping information. Additional shipping fees may apply if packages are returned due to incorrect addresses.
All products are thoroughly inspected, checked, and securely packaged by Perfection Detailers prior to shipment to ensure they meet our quality standards.
Upon delivery, customers are responsible for inspecting their order immediately. Any claims for damaged, defective, or missing items must be reported to us in writing within 24 hours of delivery, together with clear photographic evidence of the product and packaging.
Failure to notify us within this time frame may result in the claim being declined. We are not responsible for damage caused during transit once the order has been dispatched, except where required by applicable consumer protection laws.
Approved claims may, at our discretion, result in a replacement, repair, or refund.
Perfection Detailers accept returns under the following conditions:
• Return requests must be made within [3] days of delivery.
• Products must be unused, unopened, and in original packaging.
• Proof of purchase is required.
The following items are non-returnable:
• Opened or used products
• Damaged by shipping carriers
• Clearance or final sale items
Customers are responsible for return shipping costs unless the product was damaged or incorrect by Perfection Detailers upon arrival.
Refunds process:
Once product is received back to Perfection Detailers and approved. Then will be processed to the original payment method within [5–10] business days.
If you receive a damaged or incorrect item, you must notify us within [48 hours] of delivery.
Perfection Detailers may request:
• Photos of the damaged product
• Photos of packaging
We will, at our discretion, replace the product or issue a refund if required.
All products sold by Perfection Detailers are intended for automotive use unless otherwise stated.
You agree to:
• Follow instructions
• Use products safely and responsibly
Perfection Detailers is not liable for:
• Damage caused by improper product use
• Failure to follow instructions
• Use of products in unintended applications
Use of products is at your own risk.
To the maximum extent permitted by law, Perfection Detailers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.
Our total liability shall not exceed the amount paid for the product in question.
All website content including logos, branding, product descriptions, images, and text are the property of Perfection Detailers and may not be copied, reproduced, or used without written permission.
Your personal information is collected and handled in accordance with our Privacy Policy.
These terms shall be governed by the laws of Victoria, Australia. Without regard to conflict of law principles.
Perfection Detailers reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.
If you have any questions, concerns, or wish to submit a claim, please contact us at:
Email: perfectiondetailers.pd@gmail.com
Phone: 0438005714
Website: www.perfectiondetailers.com.au
By booking and receiving services or purchasing any products from Perfection Detailers, you acknowledge that you have read, understood, and agree to these Terms and Conditions and Warranty Coverage.
